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CarBuyNow

Complaints

We aim to get things right first time, but if something's gone wrong, we want to know about it and put it right.

Our complaints procedure

  1. We'll acknowledge your complaint within 3 working days.
  2. A member of our team will investigate and keep you updated on progress.
  3. We'll send you a final response, in writing, within 8 weeks of receiving your complaint.
  4. If your complaint is about the information in a report, tell us the registration and the reference number and we'll show you exactly what the records returned and where each item came from.
  5. If a record held about a vehicle is wrong, it has to be corrected with the organisation that holds it — we'll tell you which one that is and what to ask for. We can't change third-party records ourselves.